Oct 10, 13
Customer complain Section
P T A
Sub : surprise and shock u-fone charged for send sms Rs.4,80 even my 603 sms package active this is cheating practice than PTA does not remain silence observer & encourage cheating
I am very much dis-appointed and regret when seeing when I again active my sms 603 package valid from Oct 7 to Ot 20, 13 in which I can send 2500 sms any net work in Pakistan but yesterday when I am sending my promotion sms today I informed through sms that Rs.4.80 has been deducted but my simple question for what reason these deduction made when my sms package is active, I need proper explanation and PTA if you do not awake or question than I understand your support and encouragement u-fone doing cheating practice without any fear and worry.
u-fone deducted by cheating practice my amount detail as follows. 2 times stop package 2 days before as informing that I have utilized sms quota only single side facts and information PTA always eager to believe and trust.
S.No Period Amount
1st Aug 8 to Aug 22, 2013 Rs. 20.70
2nd Aug 21 to Sep 3, 2013 3.60
3rd Oct 7 to Oct 20, 2013 4.80
Total Rs. 29.10
More regret and hurting even lodge complain to Governor of Sind and Wafaqi Mohtasib but still no action or notice taken against U-FONE, U-fone have pain to attend and reply complain on timely always observe that un-necessary delay in solving complain and what purpose solve of AUTO REPLY from u-fone just making foolish the customers nothing else.
Complaint No ONL/0001057/10 lodge on Sep 2, 13 with Wafaqi Mohtasib Karachi
Your complaint number is PRB-9456-13 lodge Governor of Sind on Sep 2, 13
What u-fone want to proof they are leading and No.1 in cell service or net work but I think they are No.1 in cheating practice? Did I send sms to Israel or Indian cell net work that reasons I have to pay the extra charges?
I asked to PTA and WMS to question and put pressure to u-fone and force them to return my above amount of Rs.29.10 plus tax should be credited without any delay, When u-fone getting load than they charged full amount in advance no matter the consumer can utilized how much sms no problem than why non-stop cheating practice due to hungry for more profit or become habit of u-fone management who decides?
( Ashfaq Sharif )