Jan 20, 2011

M/s P T A
Consumer complain Dept
Islamabad.



M/s U-fone
Customer Complain Dept
Islamabad.


Sub : ufone cheating example 1 call and 3 SMS message cost me around Rs.20


Dear Sir

I want to asked question from U-FONE today I get balance of Rs.30 ( net balance of Rs.25 Aprx ) I availed after deducting the taxes.

When I send 3 sms message one to u-fone number and another 2 sms message to non u-fone numbers. One called to non u-fone numbers.

Give how my balance is deducted from when I got balance of Rs.25. Please do not use false tactics or delay which I observe from your people very well.

No progress or what is the status of my lodge complain against u-fone the details as follows:
CPD/KHI/241110/U/3799 complain No registered with PTA
Wafaqi Mohtasib Islamabad ONL/0001057/10 Dated Nov 21, 2010


Why you select for cheating and earning with me? As I am richest person from Karachi?
You adopt the same practice with all U-fone customers or I facing special treatment?

Awaiting your reply and asked to PTA get the details from u-fone how they charging amount for services which I used.

When lodge complain than no positive response the reason best know n to them why spoiling our company image and good will by cheating own customers.


Thanking You


Yours faithfully



( Ashfaq Sharif )